- Standard in-stock products: processed and shipped within 1–3 business days.
- Custom products: produced and shipped within 5–7 business days after personalized details and the final design are confirmed.
- B2B bulk wholesale orders: the schedule is confirmed individually according to quantity, materials and customization requirements.
Orders placed on weekends or public holidays are processed on the next business day. Processing time does not include international transit time.
Estimated Delivery Time
All orders use traceable international logistics. Delivery times are estimates only. Customs inspection, weather, peak seasons, local delivery capacity, transshipment and policy changes may cause delays. We do not guarantee a fixed delivery date or time unless a separate written agreement states otherwise.
Shipping Methods and Costs
We support international transport by sea, road and air and provide a solution based on the buyer’s actual needs.
The buyer may designate a freight forwarder or request delivery to a specified warehouse in China. Freight is calculated individually according to cargo weight, volume, destination and service level. Our customer-service team confirms the amount directly, and shipping costs are paid by the buyer unless otherwise agreed in writing.
Valid tracking or shipment-reference information is provided for all applicable orders. Because of international transshipment and data synchronization, tracking information may take 2–5 business days to update after shipment.
Customs Duties and Clearance
The recipient is responsible for customs duties, import taxes, clearance fees and related destination-country charges. Shipping charges quoted by GILIPET do not include customs-related costs unless expressly stated.
- We do not ship to P.O. boxes or locations confirmed by the carrier as inaccessible.
- Shipping details for custom memorial products cannot normally be changed after production begins.
- For returns caused by an incorrect address, refusal of delivery, unpaid customs duties or another buyer-related reason, the buyer bears the return freight and handling charges.
Damaged, Defective, Incorrect or Missing Items
If bulk or in-stock goods are damaged, defective, incorrect or missing because of our production or shipment error, contact [email protected] promptly and provide clear photos, real-time video, outer-packaging images, labels and the shipment reference.
After verification, the remedy may include replacement, replenishment, repair, partial refund, full refund or another solution agreed according to the cooperation terms and the actual product condition.
Return & Refund Process
Request period
Contact customer service within 30 days of receipt to request a return or exchange.
Custom-order exclusion
Personalized and custom-made products are not returnable, exchangeable or refundable after production begins unless a verified quality issue exists. B2B bulk and custom batch orders are not returnable after production and shipment are confirmed.
Process
- Contact customer service and provide real-time high-definition video or photos.
- Wait for written return approval and the designated return address.
- Ship the approved items back with the required documentation.
- Warehouse inspection and acceptance.
- Refund to the original payment account within 5–7 business days after acceptance.
