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We collect only information essential for processing orders, including names, shipping addresses, contact numbers and email addresses.

For customization, wholesale arrangements and partnership fulfillment, we may also collect company names, business contact details, collaboration requirements and order-related business information.

We collect only information necessary for transactions and after-sales service and do not intentionally collect unrelated private data.

• Processing orders, arranging custom production, and coordinating international logistics and delivery.
• Sending order-status updates, tracking information and after-sales notifications.
• Providing personalized after-sales support and corporate business liaison services.
• Verifying payment security and preventing transaction risks.
• Fulfilling applicable regulatory and compliance obligations.

We use necessary cookies to remember language preferences, maintain secure website sessions, support customer-review email verification and prevent short-term duplicate product-view counts. These cookies are used for website functionality and security, not for selling advertising profiles.

Disabling necessary cookies may affect language switching, verification, login or other website functions.

The website uses SSL-encrypted transmission and secure server-storage measures to protect personal information and corporate business data.

We do not sell, rent or disclose user privacy or business data for unrelated commercial purposes. Data is retained only for the service period and any period required by applicable law, after which it is securely deleted or anonymized where appropriate.

We support T/T bank transfer, Alipay, WeChat Pay, LianLian Pay and agreed local bank-account transfers.

Payment terms for bulk orders are either 100% full payment upfront or a 30% deposit with the remaining 70% balance paid before shipment, as confirmed in the quotation or cooperation agreement.

Currency and exchange rate

For payments through global USD accounts involving currency conversion, the real-time exchange rate provided by the payment service provider at the time of transaction applies.

Authorization and pre-deduction

A bank or payment provider may place a pre-authorization hold or pre-deduct funds when an order is placed. The final settlement amount is based on the actual confirmed shipment value.

Customization details, artwork, material, colour, packaging, quantity, production time and shipment arrangements must be confirmed before production.

For custom pet portraits, a high-resolution preview is provided after order placement. Revisions are available until the buyer confirms approval; printing and framing begin only after final approval.

Return request period

Contact [email protected] within 30 days after receipt to request a return or exchange.

Conditions and exclusions

Once production begins on personalized or custom-made products, returns, exchanges or refunds are not accepted unless there is a quality issue. These items are made from customer-specific information and designs and cannot normally be resold.

B2B bulk orders and custom batch orders are not returnable once production and shipment have been confirmed. For bulk or in-stock products affected by damage, defects, incorrect items or missing items caused by our production or shipping error, we will negotiate a remedy based on the agreement and the actual product condition.

Refund process and timeline

1. Contact customer service and provide real-time high-definition video or photos.
2. Obtain return approval.
3. Ship the goods to the designated address.
4. Warehouse inspection and acceptance.
5. Refund to the original payment account within 5–7 business days after acceptance.

GILIPET is responsible for producing and shipping goods according to the confirmed specifications and for addressing verified production or shipment errors.

The buyer is responsible for providing accurate customization, consignee and contact information; reviewing and confirming designs; paying agreed charges on time; and completing destination-country customs clearance and tax obligations.

• Standard in-stock products: processed and shipped within 1–3 business days.
• Custom products: produced and shipped within 5–7 business days after personalized details and the final design are confirmed.
• B2B bulk wholesale orders: the schedule is confirmed individually according to quantity, materials and customization requirements.

Orders placed on weekends or public holidays are processed on the next business day. Processing time does not include international transit time.

All orders use traceable international logistics. Delivery times are estimates only. Customs inspection, weather, peak seasons, local delivery capacity, transshipment and policy changes may cause delays. We do not guarantee a fixed delivery date or time unless a separate written agreement states otherwise.

We support international transport by sea, road and air and provide a solution based on the buyer’s actual needs.

The buyer may designate a freight forwarder or request delivery to a specified warehouse in China. Freight is calculated individually according to cargo weight, volume, destination and service level. Our customer-service team confirms the amount directly, and shipping costs are paid by the buyer unless otherwise agreed in writing.

Valid tracking or shipment-reference information is provided for all applicable orders. Because of international transshipment and data synchronization, tracking information may take 2–5 business days to update after shipment.

The recipient is responsible for customs duties, import taxes, clearance fees and related destination-country charges. Shipping charges quoted by GILIPET do not include customs-related costs unless expressly stated.

• We do not ship to P.O. boxes or locations confirmed by the carrier as inaccessible.
• Shipping details for custom memorial products cannot normally be changed after production begins.
• For returns caused by an incorrect address, refusal of delivery, unpaid customs duties or another buyer-related reason, the buyer bears the return freight and handling charges.

If bulk or in-stock goods are damaged, defective, incorrect or missing because of our production or shipment error, contact [email protected] promptly and provide clear photos, real-time video, outer-packaging images, labels and the shipment reference.

After verification, the remedy may include replacement, replenishment, repair, partial refund, full refund or another solution agreed according to the cooperation terms and the actual product condition.

Request period

Contact customer service within 30 days of receipt to request a return or exchange.

Custom-order exclusion

Personalized and custom-made products are not returnable, exchangeable or refundable after production begins unless a verified quality issue exists. B2B bulk and custom batch orders are not returnable after production and shipment are confirmed.

Process

1. Contact customer service and provide real-time high-definition video or photos.
2. Wait for written return approval and the designated return address.
3. Ship the approved items back with the required documentation.
4. Warehouse inspection and acceptance.
5. Refund to the original payment account within 5–7 business days after acceptance.