We support T/T bank transfer, Alipay, WeChat Pay, LianLian Pay and agreed local bank-account transfers.
Payment terms for bulk orders are either 100% full payment upfront or a 30% deposit with the remaining 70% balance paid before shipment, as confirmed in the quotation or cooperation agreement.
Currency and exchange rate
For payments through global USD accounts involving currency conversion, the real-time exchange rate provided by the payment service provider at the time of transaction applies.
Authorization and pre-deduction
A bank or payment provider may place a pre-authorization hold or pre-deduct funds when an order is placed. The final settlement amount is based on the actual confirmed shipment value.
Customization and Order Confirmation
Customization details, artwork, material, colour, packaging, quantity, production time and shipment arrangements must be confirmed before production.
For custom pet portraits, a high-resolution preview is provided after order placement. Revisions are available until the buyer confirms approval; printing and framing begin only after final approval.
Return request period
Contact [email protected] within 30 days after receipt to request a return or exchange.
Conditions and exclusions
Once production begins on personalized or custom-made products, returns, exchanges or refunds are not accepted unless there is a quality issue. These items are made from customer-specific information and designs and cannot normally be resold.
B2B bulk orders and custom batch orders are not returnable once production and shipment have been confirmed. For bulk or in-stock products affected by damage, defects, incorrect items or missing items caused by our production or shipping error, we will negotiate a remedy based on the agreement and the actual product condition.
Refund process and timeline
- Contact customer service and provide real-time high-definition video or photos.
- Obtain return approval.
- Ship the goods to the designated address.
- Warehouse inspection and acceptance.
- Refund to the original payment account within 5–7 business days after acceptance.
Buyer and Seller Responsibilities
GILIPET is responsible for producing and shipping goods according to the confirmed specifications and for addressing verified production or shipment errors.
The buyer is responsible for providing accurate customization, consignee and contact information; reviewing and confirming designs; paying agreed charges on time; and completing destination-country customs clearance and tax obligations.
